Employment at the Thomas Cole Site – Now Hiring

Join Our Team

To work at the Thomas Cole National Historic Site is to be part of a team of excited and committed professionals, each with his or her own role to play in realizing our collective goals. Learn about our open employment opportunities below. We look forward to hearing from you.

NOW HIRING:

Visitor Center Manager and Museum Educators

 

Visitor Center Manager

The Thomas Cole National Historic Site seek a full time Visitor Center Manager. The position offers the opportunity to join a dynamic team at a beautiful historic site in Catskill, New York, in the scenic Hudson Valley.

The Visitor Center (VC) Manager is responsible for visitor-oriented operations in the Visitor Center, management of the physical and online gift shops, and regular updating of the organization’s website and other online platforms. The VC Manager reports to the Manager of Visitor Engagement regarding visitor services and gift shop management, and to the Associate Director on website and marketing tasks.

The ideal candidate is interested in art, history, the local area, and retail business management. This position requires excellent interpersonal and written communication skills, analytical thinking, and the use of personal computers and mobile devices. The ability to work both independently and cooperatively with other members of the education staff is essential.

Essential functions and responsibilities:

  • Provide professional and friendly service to visitors
  • Ring in orders and track inventory and sales using Square
  • Manage visitor reservations in Eventbrite
  • Maintain and develop the online Shopify store
  • Update thomascole.org in WordPress
  • Use a spreadsheet program to record and analyze quantitative information

From April to November, the VC Manager works primarily in the Visitor Center, where s/he welcomes and orients visitors, processes ticket and gift shop sales, and provides accurate and helpful information about the Historic Site and surrounding area. S/he also oversees the VC staff, manages inventory, orders products, fulfills online orders, keeps records, submits invoices, receipts, and sales reports to the Bookkeeper, and updates the organization’s online platforms with current information.

From December to March, when the VC is closed, the VC Manager continues to maintain the website and online store, fulfills online orders, analyzes past gift shop performance, and develops plans and strategies to expand and improve the retail operation.

The VC Manager position requires approximately 35 hours per week. Specific duties and hours vary throughout the year, as outlined below.

January to April  (30 hours/week)

  • Fulfill online store orders; send weekly online store sales reports to Bookkeeper
  • Maintain & update online store and POS systems
  • Improve online store (add products, streamline fulfillment, produce social media content)
  • Prepare annual gift shop purchasing plan
  • Place orders from vendors according to purchasing plan
  • Plan and work with Facilities Manager to execute VC interior improvements
  • Post all upcoming season’s tickets to online ticketing system
  • Assist Associate Director with marketing and website updates

 

May to October (40 hours/week)

  • Fulfill online orders; send weekly online store sales reports to Bookkeeper
  • Meet & communicate regularly with education staff
  • Greet, orient, guide, and converse with visitors
  • Process ticket sales in POS system
  • Process online ticket sales
  • Track tour ticket sales; send monthly attendance reports to Manager of Visitor Engagement
  • Assist shoppers, tidy sales floor & restock merchandise as needed
  • Prepare daily cash deposits & deliver to Business Office
  • Get change from bank as needed for POS till
  • Track inventory and reorder products as needed according to purchasing plan
  • Answer visit- and shop-related phone calls and email inquiries
  • Train education staff to perform daily VC operations
  • Assist Associate Director with marketing and website updates

 

November to December (30 hours/week)

  • Touring season regular operations & management as above until closing day
  • Perform physical inventory count and update records
  • Pack and store merchandise for winter
  • Prepare year-end reports, including attendance, inventory, & gift shop sales
  • Fulfill online orders; weekly online sales reports to Bookkeeper
  • Assist Associate Director with marketing and website updates

 

Work Schedule:

  • November to April: Monday to Friday, 8:30–3:00 (flexible)
  • May to October: Wednesday to Sunday, 9:00–5:30

Location and Compensation: This is an on-site position located at Thomas Cole National Historic Site in Catskill, New York. Compensation is based on skills and experience. Position includes a competitive benefits package.

How to Apply: In PDF form, please submit (1) a resume, (2) a cover letter explaining why you are qualified and interested in the position, and (3) contact information for at least three professional references via e-mail to employment@thomascole.org. Deadline to submit is February 19, 2021.

 

Museum Educators

The Thomas Cole National Historic Site seeks seasonal museum educators at the historic site from April through November 2021, for three to five days per week. Mandatory training sessions will also take place in April/May, dates to be determined. The position offers the opportunity to join a dynamic team at a beautiful historic site in Catskill, New York, in the scenic Hudson Valley. The position pays $13 per hour.

Essential functions and responsibilities include becoming skilled in the following:

  • Lead guided tours and facilitate self-guided experiences for visitors at the home and studios of Thomas Cole, maintaining a level of knowledge in order to substantively inform the public and respond accurately to their questions
  • Lead and/or assist with school programs, both on and off-site
  • Facilitate positive visitor experiences for visitors, school groups, and other audiences in a confident and professional manner
  • Act as the tour staff’s ‘go-to person’ on a rotating basis along with other educators to ensure daily tour operations are running smoothly. This includes tasks like writing/distributing a daily schedule, managing unforeseen emergencies, and facilitating large group visits.
  • Lead activities at various events
  • Participate in regular group discussions to brainstorm innovative methods of historic site interpretation
  • Keep informed about special offers, events/programming, and the surrounding area of Catskill and be able to communicate this information to visitors
  • Keep informed about our policies, our operations, the structure of the season, and be able to communicate this information to visitors
  • Run the Visitor Center by greeting and orienting visitors, operating the cash register and online ticketing system for sales and reservations, and keeping the shop and desk area neat
  • Logistics of security, and opening/closing procedures
  • Help with small tasks around the site such as refilling brochures, wiping down interpretive panels, and maintaining visitor writing/art areas.

 

Qualifications: The position requires a comfort and natural ability with speaking in front of a group, a passion for learning about history, and the desire to communicate this knowledge and passion with others. The ideal candidate will enjoy working as part of a team, can problem-solve effectively and take initiative when needed, and can calmly handle many different kinds of situations with patience, and with a smile. It is critical that the candidate be punctual, reliable, and responsible, as well as open to constructive feedback and new ideas. The position requires moderate physical activity including climbing stairs and moving about the historic site in hot summers and cool spring and fall weather. Flexibility in schedule is preferred.

How to Apply: In a single PDF document, please submit (1) a resume, (2) a cover letter explaining why you are qualified and interested in the position, and (3) contact information for at least three professional references via e-mail to employment@thomascole.org. Deadline to submit is March 19, 2021.

The Thomas Cole National Historic Site is an Equal Opportunity Employer committed to a diverse workforce and does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or veteran status.

Staff photo by Adam T. Deen

rootEmployment at the Thomas Cole Site – Now Hiring